Messaging Service Privacy Policy
Cluck & Coop Messaging Service Privacy Policy
Effective Date: March 15, 2025
This Messaging Service Privacy Policy outlines how Cluck & Coop ("Cluck & Coop," "We," "Us," "Our") collects, uses, and shares personal information related to Our text message marketing program (the "Messaging Service"). This policy supplements Our Primary Privacy Policy. For more details, please refer to the "Primary Privacy Policy" section below.
Compliance with Google Merchant Center (GMC) and Shopify
We ensure compliance with Google Merchant Center (GMC) and Shopify policies, including transparent data collection, secure handling of personal information, and providing clear opt-in and opt-out choices for users. We do not sell or misuse collected data, and all messaging activities adhere to GMC and Shopify standards for marketing communication.
Changes to the Messaging Service Privacy Policy
We may update this policy at Our sole discretion. If significant changes occur, We will notify You as required by law. Your continued use of the Messaging Service after updates are made constitutes Your acceptance of the revised policy.
Personal Information We Collect
When You sign up for the Messaging Service, We may collect the following types of personal information:
- Identifiers: Name, phone number, and email address.
- Message Data: Metadata such as time and date messages are sent or received, along with the content of messages.
- Cookies and Similar Technologies: Information from Our website or other digital platforms used to personalize Your Messaging Service experience.
- Optional Information: If You participate in contests, surveys, or contact customer support, We may collect additional details based on Your input.
Use of Personal Information
We use the personal information collected to:
- Deliver, analyze, and improve the Messaging Service.
- Personalize Your experience, including sending tailored messages such as cart reminders.
- Generate aggregated and/or de-identified data for business purposes, including marketing and sponsorships.
- Ensure compliance with Google Merchant Center (GMC) and Shopify standards.
Sharing of Personal Information
We may share Your personal information under the following circumstances:
- Service Providers: With third-party vendors who assist in delivering the Messaging Service, such as text messaging platforms and telecommunications providers.
- Legal Obligations: To comply with legal requirements, enforce Our terms, or protect Our rights, safety, and property.
- Platform Compliance: We may share necessary data to comply with Shopify's and Google Merchant Center’s policies for secure transactions and communication.
For more details, refer to Our Primary Privacy Policy.
Accurate Information
When signing up for or interacting with the Messaging Service, You must provide accurate and truthful information. Providing false or misleading information may result in termination of Your access to the Messaging Service.
Choices and Controls
Participation in the Messaging Service is voluntary. You can opt out at any time by replying to any message with one of the following commands: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
For additional opt-out options, refer to Our Terms of Service.
Customer Support
For assistance with the Messaging Service, please contact Us at info@cluckandcoop.com.
Supplemental California Privacy Notice
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information collected via the Messaging Service. These include:
- Right to Access: Request details about the categories of personal information collected and shared.
- Right to Deletion: Request deletion of personal information, subject to legal exceptions.
Categories of Personal Information We Collect and Share
| Category | Shared With |
|---|---|
| Identifiers | Service providers |
| Commercial information | Service providers |
| Internet or electronic activity | Service providers |
| Inferences for consumer profiles | Service providers |
We do not "sell" personal information as defined under the CCPA.
To Exercise Your Rights:
- Email: info@cluckandcoop.com
- Verification: We may request information to confirm Your identity before processing Your request.
Primary Privacy Policy
By signing up for the Messaging Service, You agree to the terms outlined in Our Primary Privacy Policy, which governs additional contexts of Your interactions with Cluck & Coop.
For further questions, please email info@cluckandcoop.com or visit Our website at www.cluckandcoop.com.
Contact Information
Cluck & Coop
1636 Henrica Ave
London, ON N6G 0Y1
Canada
Phone: (888) 860-2240
Email: info@cluckandcoop.com
This policy is designed to ensure transparency, compliance with Google Merchant Center (GMC) and Shopify, and to protect Your personal information. Thank You for using Cluck & Coop’s Messaging Service!
